At Drifted Dynasty, we want you to have complete confidence when shopping with us. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to help.
Refund Eligibility
Refund requests may be considered in the following situations:
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The product received is damaged or defective.
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The wrong product or size was delivered due to an error on our part.
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The product received is materially different from the product ordered.
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The product qualifies for a return under our applicable return and exchange conditions.
Products must be returned in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact.
Refund Request Period
Refund requests must be raised within 7 days of delivery.
Requests submitted after this period may not be eligible for a refund.
Products Not Eligible for Refund
Refunds may not be provided for:
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Products that have been worn, washed, altered, or damaged after delivery
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Products without original tags or packaging
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Products damaged due to improper use or care
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Products that show signs of use
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Products returned without prior approval
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Products purchased during a final-sale or non-refundable promotion, where clearly stated
Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible after delivery.
To help us process your request quickly, you may be required to provide clear photographs or videos showing:
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The product received
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The packaging
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The damaged or defective area
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The order details
Once the issue has been reviewed and approved, we will provide the appropriate resolution.
Wrong Product Received
If you receive an incorrect product, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or refund, depending on product availability and the circumstances of the order.
Refund Process
Once your return or refund request has been approved, the refund will be initiated to the original payment method, where applicable.
Refund processing times may vary depending on the payment provider or banking institution.
Drifted Dynasty is not responsible for additional processing time caused by banks, payment gateways, or other third-party financial institutions.
Shipping Charges
Original shipping charges, if applicable, may not be refundable unless the refund is being issued due to an error, damaged product, defective product, or incorrect product delivered by Drifted Dynasty.
Return shipping charges may also apply depending on the reason for the return.
Refund Approval
All refund requests are subject to verification and approval.
Receiving a refund request does not automatically guarantee approval. We reserve the right to reject requests that do not meet the conditions of this policy.
Cancellation and Refunds
If an order is cancelled before it has been processed or dispatched, the applicable refund may be initiated to the original payment method.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
Sale and Promotional Products
Products purchased during special promotions, clearance sales, limited-time offers, or final-sale periods may have different refund conditions.
Any special refund or non-refundable conditions applicable to such products will be clearly communicated at the time of purchase.
Important Note
We recommend checking your order carefully as soon as it is delivered.
If there is any issue with your order, please contact us within the applicable timeframe so that we can review the matter and provide an appropriate resolution.
Drifted Dynasty reserves the right to update this Refund Policy from time to time. Any changes will be reflected on this page.